Privacy Policy

1. Introduction

Stormforgepanel ("Company," "we," "us," or "our") operates the Stormforgepanel website and provides protective window shutters, typhoon awnings, and related services. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website, services, and customer interactions. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

We collect personal information in various ways, including:

• Contact Forms: When you request a free estimate, contact us about services, or submit inquiries, we collect your name, email address, phone number, and message content.
• Service Requests: When scheduling consultations or requesting services, we collect address, property details, and specific service interests.
• Website Analytics: We collect information about how you interact with our website, including pages visited, time spent, referring URLs, and device information.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and understand user behavior.
• Communication Records: We maintain records of calls, emails, and messages exchanged regarding service inquiries and consultations.
• Payment Information: If payment is processed, we collect billing address and payment method information (payment processing handled by third-party services with appropriate safeguards).

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Responding to your inquiries and providing free estimates or consultations
• Processing and fulfilling service requests and installation projects
• Sending service confirmations, updates, and warranty information
• Contacting you about seasonal maintenance reminders or protection tips
• Improving our website, services, and customer experience
• Analyzing usage patterns to optimize site performance
• Complying with legal obligations and industry standards
• Preventing fraud and protecting the security of our operations
• Creating aggregate statistics that do not identify individual users

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share information in the following circumstances:

• Service Providers: We share information with contractors, installers, and service partners necessary to complete your projects.
• Insurance Coordination: With your consent, we provide documentation to your insurance company regarding protection systems for claims or premium adjustment purposes.
• Legal Requirements: We disclose information when required by law, court order, or government request.
• Business Transitions: In the event of a merger, acquisition, or business sale, personal information may be transferred as a business asset.
• Protection of Rights: We may disclose information to protect our legal rights, privacy, safety, or property.

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security audits. However, no security system is completely impenetrable. We cannot guarantee absolute security of information transmitted over the internet. You are responsible for maintaining the confidentiality of any login credentials or account information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (pixels, web beacons, local storage) to:

• Remember user preferences and login information
• Track website usage and analyze visitor behavior
• Deliver targeted advertising and personalized content
• Measure campaign effectiveness
• Prevent fraud and enhance security

You can control cookie preferences through your browser settings or through our cookie banner. Note that disabling certain cookies may affect website functionality.

7. Third-Party Links and Services

Our website may contain links to third-party websites, including social media platforms, payment processors, and partner services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services before providing personal information. Our policy applies only to information collected directly through our website and services.

8. Children's Privacy

Our website and services are not directed to children under 18 years of age, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to us should contact us immediately.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we update or correct inaccurate information
• Deletion: Request that we delete your personal information
• Opt-Out: Decline marketing communications or certain data collection activities
• Portability: Request your information in a portable format
• Withdrawal of Consent: Withdraw consent for data processing

To exercise these rights, contact us at the information provided below. We will respond to requests within 30 days or as required by applicable law.

10. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, or comply with legal obligations. Service records, project documentation, and warranty information are maintained for the duration of your warranty period (typically 25 years) plus additional time as required by law. Marketing information is retained until you unsubscribe. You can request deletion of your information at any time subject to legal retention requirements.

11. International Privacy Considerations

Stormforgepanel is based in Japan and operates primarily within the Japanese market. Personal information may be transferred to, stored in, or processed in Japan or other jurisdictions where we conduct business. By using our services, you consent to the transfer of your information in accordance with Japan's Act on the Protection of Personal Information (APPI) and applicable data protection laws. If you are located in the European Union or other regions with data protection regulations, you retain all rights under applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our website or services following notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: